Emerson has enhanced its Guardian digital platform with artificial intelligence capabilities and expanded customization options designed to help industrial organizations boost visibility, accelerate workforce productivity and strengthen operational performance.
"The Guardian digital platform provides lifecycle support for the software and systems defining the next generation of industrial automation," Dawn Marruchella, vice president of Guardian software and solutions, said. "The intuitive upgrade paths, updates and AI-empowered support delivered via the Guardian Digital Platform keep legacy and modern systems aligned and secure, making it a keystone of Emerson's emerging enterprise operations platform."
The automation technology leader rolled out the upgrades to address challenges facing lean plant teams who need quick access to relevant information when diagnosing issues or maintaining automation solutions. The enhancements also respond to worker expectations for personalized experiences that eliminate information clutter and simplify content access.
The upgraded Guardian digital platform unifies Emerson's automation software and solutions into a single, customizable, lifecycle-driven platform that delivers insights, stronger collaboration and measurable operational improvements.
Platform Supports Legacy and Modern Systems
The latest enhancements expand AI capabilities that connect all platform information to deliver more comprehensive insights. Guardian virtual advisor now provides enhanced natural-language guidance across Emerson's platforms, including AMS and the Ovation and DeltaV automation platforms.
The AI-powered advisor allows users to ask questions and receive step-by-step recommendations backed by official documentation. The software helps teams troubleshoot faster, resolve issues with confidence and accelerate workforce readiness.
Customizable dashboard serves different roles
A new customizable dashboard provides insights tailored to operators, engineers, maintenance teams and leaders, allowing users to modify their interface to suit individual roles. Users can add or eliminate widgets to meet specific needs, ensuring critical information appears immediately when they log into the Guardian digital platform.
The personalization features aim to make users more productive and better connected to important onsite assets by reducing time spent searching for relevant information.
Enhanced knowledge management speeds problem resolution
The platform strengthens lifecycle intelligence through modernized knowledge management and support capabilities. An enhanced knowledge base article module helps users find critical information more quickly and easily.
Improved search functionality and contextual access to KBA content, updates and hotfixes help teams proactively address system health and avoid disruptions. New integrated call support workflows allow users to monitor the resolution process from start to finish, receive real-time updates and seamlessly interact with specialists by sharing additional information.
These features deliver greater visibility, reduce time to resolution and improve operational continuity for plant operations.
Platform addresses workforce transition challenges
The Guardian platform helps preserve operational knowledge as experienced personnel retire and new digital-native workers enter the industry. The system accelerates onboarding and upskilling by providing accessible, comprehensive information resources.
By integrating digital innovation, advanced software, maintenance and lifecycle services, education and global support, the Guardian platform helps enterprise operations sustain performance, reduce operational risk and continuously improve reliability across control systems and software.
The enhancements position Emerson to better serve industrial customers dealing with tight labour markets and the need to maintain productivity while training new workers on complex automation systems.
More information is available at www.Emerson.com
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